At MaybeTracy Handmade, we take pride in crafting unique, high-quality polymer clay earrings that we hope you’ll love as much as we do. However, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, we’re here to help!
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that due to hygiene reasons, we do not accept returns on earrings unless they arrive damaged or defective.
- Time Frame: You have 7 days from the date of delivery to initiate a return.
- Non-returnable Items: Custom orders, sale items, and gift cards are non-returnable.
How to Initiate a Return
- Contact Us: Email us at hello@maybetracy.co.za with your order number, the item you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, we will provide you with instructions on where to send your item. Please note that return shipping costs are the responsibility of the customer.
- Shipping: Ensure your item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@maybetracy.co.za.
Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Returns Policy, please contact us at hello@maybetracy.co.za.